Having to worry about an unknown final bill adds unnecessary stress to the already stressful process of moving. At Move and Care, we get the age-old question, "How do I know the price you quote is the price I'll actually pay?" It's a simple but crucial one.

The key is to know what kind of estimate you're getting. The difference between a binding and non-binding moving estimate is crucial, as it can determine whether the move goes well or becomes an expensive nightmare. Whether you're moving from Boston to Dallas or simply across town in Austin, we'll walk you through the legal definitions, hazards, and regulations that will keep you safe.

Expert Insight: Advice from an Expert: Never trust a price quote you get over the phone. In most cases, movers are required by law to give you a written estimate once they assess your belongings, either physically or digitally.

1. What is a Non-Binding Estimate?

In its most basic form, a Non-Binding Estimate is just a best guess. Even though they will weigh your possessions and provide you an estimate, the moving company cannot promise you a certain price.

  • How it works: The procedure is as follows: the moving day services rendered and the actual weight of your cargo will determine your final invoice.
  • The Risk: There is a chance that your total cost will exceed the estimate if the estimator incorrectly determines that your furniture is lighter than it actually is.
  • The Benefit: Benefit: You'll pay less if the actual weight of your package is lower than what was projected.

The 110% Rule Protection

Many clients worry that movers may charge whatever they want after receiving a non-binding quotation. No, that's incorrect. Interstate movers must adhere to the 110% Rule as outlined by the FMCSA.

The Rule: The Rule: The amount that the mover can ask for after they release your goods cannot exceed eleven hundred percent of the initial, non-binding estimate. They are obligated to supply the furniture and then charge you for the remaining balance thirty days later, even if the actual cost is higher.

2. What is a Binding Estimate?

A contract for a fixed price is a Binding Estimate. It ensures that, according to the inventory list, the final moving cost will be the same as the estimate.

  • How it works: What this means is that you won't be charged extra or charged less for a shipment of any weight.
  • The Risk: You run the risk of paying the whole binding amount even if the actual weight of your things is lower than projected.
  • The Benefit: The Advantage: Complete Financial Security. Writing a cheque is a piece of cake for you.
Warning: Caution: You can only use a binding estimate if your inventory remains unchanged. The moving company has the right to cancel the estimate and negotiate a new one if you add things on the day of the move.

3. Binding Not-To-Exceed: The Best Option

A Binding Not-To-Exceed Estimate, often known as a "Guaranteed Price" or "Price Protection," is the best choice for most customers.

The maximum price cap is established by it. You will not be charged more if the weight of your shipment exceeds the estimated amount. But, in contrast to a typical binding estimate, the price will decrease as the shipping weight decreases. The onus for precision now falls on the mover, rather than you.

Comparison: Which One Should You Choose?

Feature Non-Binding Binding Binding Not-To-Exceed
Cost Certainty Low (Price changes) High (Fixed Price) Very High (Capped Max)
Payment at Delivery Max 110% of Estimate 100% of Estimate Max 100% of Estimate
Basis of Final Bill Actual Weight Inventory List Lower of Estimate or Weight
Best For Flexible budgets Strict budgets Risk-averse customers

4. State-Specific Rules (Local Moves)

Moving from one state to another is subject to federal law, whereas moving within a state (such as from Boston to Austin) is subject to the state's regulations. In our primary service areas, this is how it operates:

Massachusetts (DPU Regulations)

Costs are often calculated using an Hourly Rate rather than weight when moving locally within Massachusetts. The Department of Public Utilities (DPU) must receive all movers' tariffs. Keep in mind that the crew's "Travel Time"—the amount of time it takes to go from their garage to your home and back—will most likely be included to the total.

Texas (TxDMV Rules)

Proposals are a common term for estimations in Texas. This proposal needs to make it clear if it is binding or not-to-exceed, according to the Texas Department of Motor Vehicles (TxDMV). If a large vehicle is unable to fit down your driveway due to Texas law's special rules for "impracticable operations," additional shuttle fees may be imposed.

California (CPUC MAX 4)

Maximum Rate Tariff 4 imposes stringent consumer safeguards in California, and the "Agreement for Moving Services" is required to include a Not To Exceed Price. As a general rule, movers are not allowed to charge more than what they verbally quoted, even if they shouldn't.

5. Red Flags: Avoiding Scams

One strategy to stay away from con artists is to look for "binding estimates" online. Warning signs to keep an eye out for are:

  • The "Weight Bumping" Trick: One tactic used by dishonest movers is the "weight bumping" technique, wherein they exaggerate the weight of your shipment in order to charge you extra on a binding estimate. The weighing of the vehicle is something you are entitled to observe.
  • The Blank Document: The Empty Page: No Bill of Lading should ever be signed without proper information. Do not sign the document unless it corresponds to your Order for Service.
  • The Hostage Load: Containing Hostages: It is against the law for movers to demand payment greater than 110% of the non-binding estimate before delivering your belongings.